Customer Service Representative - Medical Resupply Needed in Westlake Village (In-Person)

Pay Range: $25-$28 per hour

Position Summary

We are seeking a knowledgeable and customer-focused Customer Service Representative to support ongoing resupply for patients using tracheostomy, urology, ostomy, and incontinence supplies. This role is responsible for managing patient communications, coordinating recurring orders, verifying coverage, and delivering compassionate, high-quality service to patients managing chronic medical needs.

Key Responsibilities

• Manage inbound and outbound communications related to resupply of medical disposables
• Assist patients with recurring orders, replacement schedules, and product questions
• Process orders accurately and efficiently within internal order management systems
• Verify insurance eligibility and coverage for resupply items
• Educate patients on proper supply usage, replacement frequency, and compliance requirements
• Maintain detailed and accurate patient records
• Resolve patient concerns with professionalism, empathy, and efficiency
• Coordinate follow-ups to ensure continuity of care and uninterrupted supply delivery

Required Qualifications

• 1+ year of experience in healthcare customer service, DME, or medical supply resupply
• Strong phone presence and communication skills
• Proficiency in Microsoft Office and ability to learn internal systems and workflows
• Ability to manage repetitive tasks with consistency and attention to detail

Preferred Qualifications

• Experience with tracheostomy, urology, ostomy, or incontinence supplies
• Familiarity with insurance verification and medical supply coverage guidelines
• Experience working in a call-based or patient support environment

Core Competencies

• Patient-centered and service-oriented mindset
• Strong follow-through and organizational skills
• Ability to maintain professionalism in high-volume, repetitive workflows
• Dependable attendance and reliability in a structured schedule

Why Join Us

• Competitive hourly pay ($25-$28)
• Stable, full-time opportunity in a growing healthcare organization
• Structured workflows with clear expectations
• Opportunity to support patients with essential, life-impacting medical needs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.